Custom Artwork Policy

This policy applies to all products in the shop that are customised for you.

Ordering and receiving your custom artwork

When you have added your custom artwork to the Shopping Cart, you can add your custom word(s) and/or name in the "Notes To Seller” box on the Shopping Cart page. You may also include any additional specifications for your custom artwork. Specifications may include information such as the orientation of the artwork, special characters, assigning colour choices (if ordering more than one piece of custom artwork at a time), sizing etc. Please check each product description for their default specifications.

If ordering a custom print, you will receive a watermarked proof via email within 24 to 48 hours once your order has been placed unless otherwise specified in the product description (please check each product description for exact turnaround times). The email address used to complete your order will be used to contact you regarding your custom artwork.

You will have one opportunity to make any revisions to your custom artwork. Further revisions will be subject to additional costs. All revisions must be provided in writing. If no revisions are required and/or you are satisfied with your custom artwork after revisions have been made, final approval must be provided in writing. Processing and shipping will not proceed until final approval has been provided.

Digital Download:
Once approval has been provided, please allow one business day to process and send your custom artwork to you via email. You will receive a downloadable, high-resolution (300dpi) PDF file via email. This will not incur any shipping costs.

Physical Print:
Once approval has been provided, please allow three business days to print and ship your custom artwork. You will receive an 8” x 10”, high-quality, digital colour print on 80lb (~225gsm) matte stock (unless otherwise specified). Shipping may take up to seven business days depending on your location. International orders may take up to four weeks to arrive. Please see the Shipping Policy for further information about shipping.

Processing times may increase during holiday and peak periods. Notification of longer processing times will be posted on the shop website and social media channels (Facebook and Instagram) before you place your order. You will also be notified via email if your order processing time will be longer than the standard processing times and provided with an option to contact me with any queries regarding your order.

Returns and Refunds

Once a custom order has been placed, it can't be cancelled.There are no refunds or returns on any custom products. However, if an item is damaged during transit and arrives in an unusable condition, please see the Return and Refund Policy.

Copyright and artwork usage

Custom artwork is made specially for you and is for personal use only. If you would like to use any artwork created by The Rosy Redhead for commercial purposes, please get in touch with me to discuss your requirements.

Mass production, selling, file sharing and commercial use of files/artwork are not permitted. You may not resell, copy, reproduce, distribute by electronic means or profit in any way from this design.

Questions?

Please get in touch or check out the FAQs page if you have any other questions about The Rosy Redhead and/or this policy.